Creating a Roadmap to Navigate the Maze of HHS Services

By Mary-Sara Jones, IBM Navigating government programs is difficult. I had been trying to support my father as he aged and his needs increased. He lived in another state, so I spent an incredible amount of time online and on the phone trying to understand what services were available and what was required for him […]

Moral Implications of Analytics and Cognitive Computing

As we look forward to the Stewards of Change symposium in a few weeks, I have been thinking about the challenges to using advanced analytics and cognitive computing to strengthen human services programs.  Of course, I am not alone.  Recently, academic and policy journals have published articles wrestling with the potential moral impact of predictive […]

Are we at the point of a fundamental change in the role of IT in Human Services?

I’ve been working now for some 27 years in Human Services in -roles mostly related to the advanced use of IT by the business.  I was there through client server mainframe replacement in the early 90’s, business intelligence in the late 90’s, the Internet in the 00’s, composite applications and SOA in the late 00’s […]