Government Should Not be a Vending Machine: The Role of Civic Tech

I recently attended the Community Information Exchange Summit, presented by 2–1–1 San Diego. Over 350 people from across North America gathered to discuss citizen-centric service delivery and bridging health and social services to build strong, thriving communities. At the center of the event was the story of 2–1–1 San Diego and its community information exchange […]

Toward Seamless Information & Referral: A Polycentric Experiment

By Derek Coursen, Adjunct Faculty, NYU Wagner School of Public Service                            Multiple levels of government and a myriad of nonprofit organizations offer an ever-changing array of specialized services to people who need them. But who directs traffic through all that complexity?The work of connecting people to services is known as information and referral. It’s a […]

Our 9th Annual Symposium: Reflections on the Possible

At the end of our three-day symposium at Johns Hopkins University earlier this month, I asked the attendees to describe their experience in just one word. Here’s a representative sampling of what we heard: “Exciting.” “Energizing.” “Thought-provoking” (is that one word?). “Insightful.” And my personal favorite: “Inspiring.”All of us at the Stewards of Change Institute […]

Linking at the Edge of the Enterprise

When designers and programmers have put their best thinking into creating an enterprise information system, their energies and mental focus are on the collection, storage, retrieval and manipulation of the data that the enterprise needs to do business.  Whether it is criminal justice, health, human services or education, the enterprise is the primary purpose, and […]

Interoperability At The Tipping Point

Whatever you call it – a tipping point, a paradigm shift, an inflection point – we are on the verge of a fundamental shift in the way human services are designed, built and delivered across America.  Of course it is not by chance, but rather the dividend of a tremendous investment of energy, devotion, creativity […]

MEDICAID’S ENHANCED MATCH: DEAD OR ALIVE AFTER SUPREME COURT DECISION?

There are at least three reasons why the 90/10 Federal match will not be affected by the U.S. Supreme Court’s decision this week regarding the constitutionality of the Affordable Care Act (ACA).  First, the basis for changing the Medicaid match for IT systems is deeply rooted in federal regulation, not statute.  In effect, CMS simply […]

Are There Enough Technology Solutions to Meet The Needs of Government?

On a daily basis we see ads for new phones, new devices, new features, higher speeds, and greater reach with social networks.  “4G vs 3G” and “There is an app for that” are just two of the common expressions we frequently hear.  (I have a retired friend who prefers “I have a nap for that.”)  […]