ITCC’s unique methodology uses a systems-engineering approach to address the challenges facing local, state and national health and human services programs. ITCC provides the knowledge, skills and tools that enable teams, individuals and entire organizations to build the competencies they need to address current challenges and to rapidly adapt to new circumstances. ITCC’s methodologies help organizations design and sustain responsible information-sharing and interoperability strategies that enable person-centered service coordination and delivery.
Basis for Learning Content
SOCI’s Human Services 2.0 Theory of Change and its 10 Organizational Change Drivers are the foundation of ITCC’s methodology. Our approach focuses on the essential operational, organizational and technical competencies needed to understand and respond to cross-domain information-sharing, interoperability and overall change. ITCC is based on years of research and practical experience working with thousands of people who have participated in Stewards symposia, projects and trainings – and who have contributed their knowledge to the principles embedded in this program.
Agile Course Creation
We are taking an agile approach to building the ITCC curriculum to make it as relevant and current as possible. We have chosen to proceed in this way so that we can respond to events, innovations and other factors in near real-time, thereby offering the most up-to-date materials and courses possible. Our decision has been strongly reinforced by the Covid-19 crisis, as well as the opioid epidemic, both of which demonstrate how quickly and extensively change can occur – and how important it is to respond in thoughtful, strategic ways. Our agile approach is integral to our response.
Courses and Certification
ITCC’s web-based, training-on-demand platform provides individuals, teams and organizations a variety of ways to meet their unique learning and operational goals.
Individuals can choose courses relevant to their interests and professional development goals. Increasing knowledge, skills and competencies is valuable for career advancement and contributing to organizational progress. Upon successful completion of each course, you will receive a digital badge and certificate recognizing your accomplishment. You can also choose to become a Certified InterOptimability Professional, or CIP, after completing the core curriculum (Introduction to InterOptimability, plus three other required courses) and then passing a certification exam. Register for the course today.
Teams or other groupings of up to about 20 can engage in ITCC as a cohort in a collaborative learning environment. Professionals will still complete courses individually, at their convenience, but they will also participate in instructor-led webinar sessions to dive more deeply into specific concepts and assignments for each course. This approach is designed for organizations that want to build a team(s) of learners to support/lead internal change efforts. For more information or to sign up, contact us at ITCC@stewardsofchange.org
Train-the-trainer programs will be offered, so that individuals can master ITCC’s content and methods in order to serve as internal organizational trainers and/or external consultant trainers in affiliation with SOCI. The curriculum will be enhanced with customized case studies and individual consultations to help learners who enroll to become trainers. For more information or to sign up, contact us at ITCC@stewardsofchange.org
Certified InterOptimability Professional
Certified InterOptimability Professional (CIP) designation recognizes that a learner has taken a defined set of courses; demonstrated a thorough understanding of the key concepts, methods, tools and vocabulary; and successfully completed the CIP exam. A cadre of CIPs can accelerate organizational and cultural preparedness for designing and implementing person-centered, cross-domain interoperability and information-sharing. We encourage organizations to develop a cadre of CIPs to achieve and sustain these goals over time. For more information or to sign up, contact us at ITCC@stewardsofchange.org
Applying ITCC to Your Whole Organization
To see how our approach can be successfully applied at scale, please watch this video. It describes a yearlong, statewide strategic action planning initiative that Stewards customized and implemented with the Connecticut Department of Social Services, using ITCC’s tools and methodologies (and funded in part by Medicaid Federal Financial Participation). To learn more about how we can work with you contact us at ITCC@stewardsofchange.org.
The initial ITCC course focuses on InterOptimability (think Interoperability + Optimization), our unique methodology designed to build knowledge, skills and competencies. The course consists of three parts: Introduction to InterOptimability, Foundational Pillars of InterOptimability and Putting InterOptimability to Work. Learners who complete all three parts, and related assessments, will receive a course completion certificate and digital badge – and will take the first step toward becoming a CIP.
The next ITCC courses will address:
- Confidentiality and Privacy
- Governance and Leadership
- Technology and Interoperability
- Organizational Change Management
Additional ITCC educational courses and supplemental offerings will be available during the coming year and beyond, including:
- SOCI-led webinars to augment learning, provide guidance and answer questions;
- In-person or online consultation/training for teams, agencies and organizations; and
- Supplemental training materials to augment the curriculum and to respond to demands that arise as a result of events such as COVID-19 on Health, Human Services and other systems.
- SOCI also offers customized training/consultation for operational and leadership teams, either in-person or via an online platform
Apply Now to join the next ITCC Cohort
If you want to take our first course as part of a group – with enhanced learning and other benefits – this approach is for you. We’re accepting applications from up to 20 people for each cohort. Cohort members will receive a discounted rate and exclusive, interactive, instructor-led webinars, as well as early access to and discounts on future courses. For more information or to join the next cohort, contact us at: ITCC@stewardsofchange.org.
- Pricing: $295 per person, per course. Supplemental, instructor-led webinars will also be available for an additional $75 per person, per course.
- CIP certification exam: $1,200 per person. An instructor-led review session to prepare for the exam will also be available for $300 per person.
- Train-the-trainer, group and bundled rates available. Please inquire.
Please contact us to learn more about pricing options, including group, train-the-trainer and bundled discounts. Or, if you’re ready to go, sign up for the first course, Understanding InterOptimability and How to Use It.” If you have any questions, please write to ITCC@stewardsofchange.org.