When I was an Assistant Commissioner for foster care for a large city in the United States, I spent my days primarily doing one of two things: 1) putting out fires; and 2) trying to change the system so those same fires didn’t rekindle when I turned my back to extinguish a different fire. All […]
Category: Customer-Centric Focus
Are There Enough Technology Solutions to Meet The Needs of Government?
On a daily basis we see ads for new phones, new devices, new features, higher speeds, and greater reach with social networks. “4G vs 3G” and “There is an app for that” are just two of the common expressions we frequently hear. (I have a retired friend who prefers “I have a nap for that.”) […]